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-appointments-
-Cancellation policy-
A valid credit or debit card is required to reserve all appointments. However, clients are not required to use the card on file as their form of payment at the time of service.
By booking an appointment with #FACE Facial Bar & Lounge, you authorize #FACE to charge 50% of the scheduled service total to the card on file if you cancel, reschedule, or fail to arrive for your appointment with less than 24 hours notice. Rescheduling an appointment within the 24-hour cancellation window will still result in the cancellation fee being applied to the original appointment time.
Any cancellation or no-show fees must be paid before booking or receiving future services at #FACE.
Clients arriving more than 10 minutes late to their appointment will be considered a no-show and charged according to the cancellation policy. For security purposes, all cards on file are stored securely.
#FACE operates by appointment only. All clients must have a scheduled appointment to enter the spa.
Upon arrival, the door may be locked to maintain a safe and relaxing environment for our guests. Please knock or call/text (612) 730-7253 upon arrival for your scheduled appointment.
-refund policy-
At #FACE we are committed to providing high-quality services, professional treatments, and customized skincare recommendations. Due to the time, products, and labor involved in each service, all service sales are final and non-refundable once a service has been completed.
Results may vary from person to person depending on skin type, lifestyle, allergies, sensitivities, homecare routines, medications, and overall health. While we strive to provide safe and effective treatments, #FACE cannot guarantee individual results or be held responsible for adverse reactions that may occur after leaving the spa, especially when contraindications or outside factors may be involved.
Refunds will not be issued for:
- Dissatisfaction based on personal aesthetic preference (including lash style, brow tint darkness, brow shape, etc.)
- Skin purging, sensitivities, or reactions that cannot be directly linked to negligence by #FACE
- Services where work was completed as agreed upon during the appointment
- Delayed claims made days or weeks after a service was performed
- Opened or used retail products
Clients are encouraged to communicate any concerns during their appointment so adjustments can be made when possible. If a concern arises after a service, clients must contact the spa within 48 hours so management can review the situation and determine an appropriate resolution if necessary.
Due to sanitation and safety standards, opened retail products are non-refundable and non-returnable. Unopened retail products may be eligible for exchange or spa credit at management discretion within 7 days of purchase.
#FACE reserves the right to refuse refunds when services were properly performed and no negligence, safety violation, or licensing violation occurred.
-Forms-
The following forms need to be completed prior to your scheduled appointment.
Please complete the photo/video release form prior to your appointment.
Please complete the wax consultation form prior to your wax appointment.
Please complete the eye consultation form prior to eyebrow tint or lamination and eyelash tint, lift, or extensions.
Please complete the Dermaplaning Consent form prior to receiving a facial with Dermaplaning.
Please complete the Chemical Peel Consent form prior to your chemical peel appointment.
Please complete the Enzyme Therapy consent form prior to your DMK appointment.
Please complete the Hydrafacial consent form prior to a Hydrafacial Treatment.